Frequently Asked Questions
>> Where can we check out and test ride your tricycles?
We are aware that many of you want to see or test-ride your tricycle before ordering it. That's why we welcome you, by appointment only, from Monday to Friday at the following address:
DAMIUS - TRICYCLE EVASION
33 avenue du Royaume-Uni
ZI les Molières
13140 MIRAMAS - France
You will be able to have an exclusive look at the latest developments and the specific accessories, but you will also be able to observe the manufacturing process of our electric tricycles Evasion!
In addition, most of our designs are available for testing so you can choose the tricycle that feels the most right for you.
An advisor will take care of preparing your tricycle and guiding you when you take it in hand to guarantee you all the comfort and serenity necessary.
Important: Tricycles are only tested by prior appointment. To make an appointment, contact us by phone at +33 490 594 910
Contact us for more information
>> How to place an order?
* On the Internet
24/7, you can order directly online on our website www.damius.com
For that, it's very simple, you just have to follow the 4 following steps:
Step 1: Choose your article
Step 2: Add the desired item (s) to your cart
Step 3: Fill in your shipping address and choose a payment method
Step 4: Check the accuracy of the information and validate
* By telephone
+33 490 594 910
It is simple and user-friendly! You can order by phone from Monday to Friday from 9:00am to 12:30pm and from 2:00pm to 5:30pm. Our advisors will help you with a smile and provide you with all the information you need for a purchase in the best conditions.
* Via mail
DAMIUS - TRICYCLE EVASION
33 avenue du Royaume-Uni
ZI les Molières
13140 MIRAMAS - France
It's even easier, just fill out an order form and send it to us with your payment at the address above. Upon receiving it, you will be notified by phone and your order will be processed within 24 hours.
>> I am not used to order on the Internet, can you help me?
If you are not used to shopping on the Internet, you can place your order quickly and easily by phone at +33 490 594 910. One of our advisors will gladly provide you with all the necessary information regarding the product, delivery and after sales service and will be able to take your order. In this case, payment can be made by check or bank transfer.
>> I do not want to make a payment on the Internet, are there other means of payment?
If you do not wish to make an online payment by credit card, other payment options are available. You have the possibility to pay by check (up to 6 times without additional charge) or by bank transfer (in 1 time).
Learn more about our payment methods
>> How long are your tricycles guaranteed?
Our warranty conditions are among the best on the market:
Lifetime warranty on frames
A 3-year warranty on electric motors
A 2-year warranty on batteries
A 2-year warranty on other mechanical and electrical components
But beyond the warranty period, we attach a lot of importance to the conditions under which the warranty takes place. Our tricycles have therefore been designed with great care and enjoy an exemplary reliability; in case of problem, each element is removable and replaceable by the user himself. In the vast majority of cases, the defective part is then quickly and easily replaced. Should more technical issues arise (as it is rarely the case) we use repairing services located the closest to our customers, sometimes home repairers can even be dispatched. The goal is to carry out the repairs on the tricycle as quickly as possible and in the greatest simplicity!
Learn more about our warranty terms & conditions
>> What is the lifespan of the batteries of electric tricycles?
Lithium batteries on our electric tricycles have a lifespan of about 4 to 7 years. This represents between 600 and 800 cycles of charging your battery. This information comes from our experience and feedback from our customers, it seems to us that it is the most reliable information :)
>> Are the tricycles delivered assembled?
Yes, all our adult tricycles are delivered fully assembled, adjusted and ready to use. This intervention is carried out in our workshops by specialized technicians, as a guarantee of quality and confidence for our customers.
In addition, you can choose to receive your tricycle directly to your home or pick it up directly on-site, we will welcome you with great pleasure!
Learn more about our delivery conditions
>> Is it possible to ride a custom tricycle?
If you choose accessories and options in addition to your tricycle, they will be installed on your tricycle before shipments to your home. But our technicians are also able to make tailor-made assemblies with special installations so that your tricycle is the most adapted to your needs. Contact us to let us know about your wishes, we will do our best to realize them! Depending on the case, a technician will call you to validate the final design with you.
For any special request, do not hesitate to contact us !
>> How much does delivery cost?
Good news, home delivery of your ready-made tricycle costs just 1€! (valid for metropolitan France, Corsica, Monaco) and 100€ (valid for Belgium, Netherlands, Switzerland and Luxembourg).
This is not much but for us the assembling, packaging and shipping amount to a very significant cost!
Learn more about our delivery conditions
>> How long does it take to receive my order?
If the tricycle you have chosen, and the desired accessories are available, it will take about 5 business days for you to receive your order at home. Once your payment is validated, we assemble your tricycle within 48 hours. After the carrier processes your parcel, your items can arrive to your home in 72 hours. This period varies depending on the delivery date you choose from the carrier.
We do our best to indicate the times of availability of our tricycles on their respective product data sheet. Deadlines are also indicated when you place the ordering process online. If you have any doubt or if you want to be reassured, do not hesitate to contact us.
Learn more about our delivery conditions
>> A tricycle interests me, how do I know if it's available?
It's easy, to know the availability of a tricycle, just look for its product data sheet, and in case of any doubt, do not hesitate to contact us by phone at +33 490 594 910 we will be happy to inform you more precisely.
>> How does the After-Sales-Service work?
If you encounter any problem with your tricycle during the warranty period and as part of its normal use, we will diagnose the problem together and send you substitution part(s) so that you can replace the defective one.
If you are unable to repair your tricycle yourself or depending on the issue, we can either direct you to the cycle shop closest to you which will be able to take care of the repairs or even require the services of a home repairman if there is one in your area.
Learn more about our After-Sales Service
>> How to properly maintain my tricycle?
To maintain your tricycle in good condition, we provide you with a maintenance guide informing you about all the important rules to follow. If you have any doubts, be aware that any cycle shop can help you with that.
You can also find valuable information on our blog: Le Journal du Tricycle (in French language)
